Terms and Conditions

About these terms

These are general terms. They cover your use of this website and the position before any work begins. If you go on to start therapy or clinical supervision, you will be given a separate written agreement setting out the specific arrangements for that work. That agreement takes precedence over these terms wherever the two differ.

In these terms, “we”, “us” and “our” mean Psychology & Psychotherapy Services Ltd, and “you” means anyone using this website or making an enquiry.

Who we are

Psychology & Psychotherapy Services Ltd is a company registered in England and Wales.

• Company number
  12303337
• Registered office
  6 The Mark, 66 Rochester Row, London SW1P 1JU
• Data protection
  Registered with the Information Commissioner’s Office as a data controller, reference ZA735645
• Psychologist
  Carl Taylor CPsychol AFBPsS, Chartered Counselling Psychologist, HCPC registration PYL22555
• Contact
  carltaylor@ppslondon.net or 07494 503557

Therapy and supervision are provided by Carl Taylor through the company. Coaching is offered separately as Carl Taylor Coaching, under its own terms at carltaylor.co.uk (opens in a new tab).

Using this website

The content of this site is general information about the services available. It is not advice about your particular situation, and reading it does not create a professional relationship.

We aim to keep the site accurate and available, but we cannot guarantee that it will be uninterrupted or free of errors. We may change or withdraw content at any time.

Urgent help

This is not an emergency or crisis service, and messages sent through the website are not monitored around the clock. If you are at immediate risk, call 999 or go to your nearest Accident and Emergency department. For urgent help that is not an emergency, call NHS 111 or speak to your GP. Samaritans are available day and night on 116 123.

Enquiries and consultations

Making an enquiry or booking a free 30-minute consultation does not create an agreement for therapy or supervision. The consultation takes place on Zoom. It is a conversation to consider whether working together is likely to help. It is not a therapy session, and there is no obligation to continue.

Therapy is offered to adults aged 18 and over. We may decline to take on a piece of work if we judge that it would not be helpful, or that another service would meet your needs better. Where that happens we will say so clearly and, where we can, suggest alternatives.

Therapy and supervision agreements

If you decide to go ahead, you will be given a written agreement before the work begins. It sets out the arrangements for your work, including sessions, fees and payment, cancellations, confidentiality and its limits, record keeping and how the work ends. You will have the chance to ask questions before you accept it.

The parts of these terms that do not depend on an agreement, such as those covering use of this website, intellectual property and links to other sites, continue to apply alongside it.

Fees and cancellations

Current fees are set out on the Fees and locations page and are quoted in pounds sterling.

Sessions cancelled with less than 48 hours’ notice, and sessions that are missed, are charged in full. Health insurers do not pay for late cancellations or missed sessions, so these are charged to you directly. With 48 hours’ notice or more, a session can be rearranged at no cost.

If we need to cancel a session, you will not be charged for it, and we will give as much notice as we can and offer another time.

Confidentiality

What you discuss in therapy or supervision is confidential. Information is shared only with your consent, where the law requires it, or where there is a serious risk of harm to you or to someone else, including concerns about the safety of a child or a vulnerable adult. Where it is possible and appropriate, this would be discussed with you first.

As the profession requires, Carl discusses his work in clinical supervision without identifying you. The limits of confidentiality are set out in full in your agreement, and how we handle personal information is explained in our Privacy Policy.

Professional standards

Carl Taylor is registered with the Health and Care Professions Council as a Practitioner Psychologist and works to the HCPC’s standards of conduct, performance and ethics and the British Psychological Society’s Code of Ethics and Conduct. We hold professional indemnity insurance, and Carl takes part in regular clinical supervision and continuing professional development.

Outcomes and liability

Therapy can make a real difference, but it asks for your active involvement, and talking about difficult experiences can feel uncomfortable at times. No particular outcome can be guaranteed. You remain responsible for your own decisions and actions.

To the extent permitted by law, our total liability arising from therapy, supervision or your use of this website is limited to the fees you have paid for the work in question.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded, and nothing in them affects your statutory rights.

Intellectual property

The content of this website, including its text, images and design, belongs to Psychology & Psychotherapy Services Ltd or is used with permission. You are welcome to read it and to share links to it. Please ask before reproducing substantial parts of it elsewhere.

Links to other sites

This website links to other sites, including professional registers and bodies. Those sites are not under our control, and we are not responsible for their content.

Complaints

If something is not right, please tell us so it can be put right. Contact carltaylor@ppslondon.net.

If you remain dissatisfied with the professional service you received, you can raise a concern with the Health and Care Professions Council (opens in a new tab), which regulates practitioner psychologists. If you are concerned about how your personal information has been handled, you can contact the Information Commissioner’s Office (opens in a new tab).

Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last revised. The version that applies is the one published on this site at the time of your enquiry.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.