Privacy Policy

Who we are

This website is run by Psychology & Psychotherapy Services Ltd, which is the data controller for the information described here.

• Company
  Psychology & Psychotherapy Services Ltd, registered in England and Wales, company number 12303337
• Registered office
  6 The Mark, 66 Rochester Row, London SW1P 1JU
• Data protection
  Registered with the Information Commissioner’s Office as a data controller, reference ZA735645
• Contact
  carltaylor@ppslondon.net

This policy covers the website ppslondon.net and enquiries made through it. If you become a therapy or supervision client, how your information is handled during our work together is set out separately in your agreement.

What we collect

When you use the contact form, we collect your name, email address, mobile number, your insurance provider if you give one, and your message. These are sent by email to Carl Taylor. Nothing you enter is kept on this website once the email has been sent.

A short note about what you would like help with is all that is needed at this stage. Please keep detailed health information or other sensitive details for the initial consultation, where they can be discussed properly.

When you browse the site, we collect anonymous, combined statistics: which pages are viewed, roughly where in the world visitors come from, what type of device they use, and which site referred them. This information does not identify you and cannot be used to build a profile of you. No cookies are used for it, and the statistics are kept on our own server rather than sent to any analytics company.

Our server keeps standard logs, which may include IP addresses, for security and to diagnose problems. These are kept for a short period and are not used to identify individual visitors.

Why, and on what basis

We use the information you send through the contact form only to reply to your enquiry and, if you decide to go ahead, to arrange an initial consultation.

The lawful basis is taking steps at your request before entering into a contract, under Article 6(1)(b) of the UK GDPR. Where an enquiry does not lead to any work together, we rely on our legitimate interests in replying to people who contact us, under Article 6(1)(f).

If your message includes information about your health, we handle it as a health professional bound by a duty of confidentiality, for the purpose of assessing whether therapy is suitable, under Article 9(2)(h) of the UK GDPR and Schedule 1 of the Data Protection Act 2018.

We use website statistics to understand which pages are useful and to improve the site. The lawful basis is our legitimate interests in maintaining our own website. Because the data is anonymous and involves no cookies or similar technologies, your consent is not needed.

We do not use your information for marketing. We will not add you to a mailing list, and we will not contact you about anything other than the enquiry you sent.

How long we keep it

If your enquiry does not lead to therapy or supervision, we delete it within one month of receiving it, and usually within a week.

If you go on to become a client, your information is kept in line with your agreement and our professional record-keeping obligations.

Who else sees it

Your information is not sold, and it is not shared with anyone for their own purposes.

We use a single service provider: Hostinger, which provides the server this website runs on and the email service that receives contact form enquiries. Hostinger acts as a processor on our instructions. Website statistics are produced by software running on our own server, and no analytics company receives your data.

Our server is in the United Kingdom, and your information is not transferred outside the UK.

We may also disclose information where the law requires us to.

Cookies

This website does not use tracking, advertising or analytics cookies, so there is no cookie banner: none is needed.

WordPress, the software the site runs on, may set a small number of strictly necessary cookies to keep the site working, for example for the people who log in to manage it. These do not track you across websites and are exempt from the consent requirement under the Privacy and Electronic Communications Regulations.

If non-essential cookies are ever introduced, we will ask for your consent first, and refusing will be as easy as agreeing.

Your rights

Under UK data protection law you have the right to:

• ask what personal information we hold about you and receive a copy of it
• have inaccurate information corrected
• have your information deleted
• restrict or object to how we use it
• receive your information in a portable format
• withdraw consent, where we have relied on it

To use any of these rights, email carltaylor@ppslondon.net. We will reply within one month. If you sent an enquiry more than a month ago and did not become a client, it has almost certainly already been deleted.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right.

You also have the right to complain to the Information Commissioner’s Office (opens in a new tab) at any time, on 0303 123 1113.

Changes to this policy

We review this policy from time to time and will update it if the way we handle information changes. The date at the top of this page shows when it was last revised.